Frequently Asked Questions
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your shipment should arrive within 5 to 7 days. Hawaii, Alaska, and Puerto Rico shipments will add an additional 1 to 2 days.
You can create your individual account by signing in. Upon checkout your account will be created.
You will receive your own tracking number after you place an order.
Your credit card information will be kept secured by our credit card providers, until your subscription is cancelled.
We do not charge sales tax on food items.
We only ship within the United States including Hawaii, Alaska, and Puerto Rico.
Yes, your items will come in one box.
If you need to exchange an item
Returns and Exchanges
AmasCafe will be glad to return/refund the cost of coffee product only if:
- Customers receive any coffee other than what they ordered.
- Customers receive any grind of coffee other than what they ordered.
- Customer receives someone else’s coffee.
- Coffee was damaged during shipment.
AmasCafe will not honor returns/refunds for the following reasons:
- Customers do not like the particular coffee product.
- Customer states the coffee was “not what (they) expected” or “not what they have used from another company”.
- AmasCafe was not notified within 48 hours after delivery.
- If the shipping address was not inserted correctly.
AmasCafe should be notified within 24-48 hours of the wrong item received.
Please notify AmasCafe immediately.
The product should be returned to AmasCafe to the following address:
2265 116th Ave NE #110,
Bellevue, WA 98004
Please contact us immediately 1-844-426-2722.
Yes, you cancel your order within 30 minutes after you have submitted. You will need to login into your account.
Yes, you can preorder the item that is sold out. You will be notified when the product ships.